Return & Refund Policy

At OhMySeal, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

For any return, refund, or order-related questions, please contact us at support@ohmyseal.com.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition in which you received it;
• In its original packaging, where applicable;
• Accompanied by your order number or other proof of purchase.

To request a return, please contact us at support@ohmyseal.com within 14 days of receiving your order.

Please do not send your item back without contacting us first. Returns sent without prior authorization may not be accepted.

Once your return request is approved, we will provide you with return instructions and the applicable return address.

Change-of-Mind Returns

We understand that you may occasionally change your mind about a purchase.

If you wish to return an eligible item because you changed your mind, ordered the wrong item, or no longer want the product, you may request a return within 14 days of delivery.

For change-of-mind returns:

• The item must meet the return eligibility requirements described above;
• The customer is responsible for the return shipping cost;
• Original shipping charges, if any, are non-refundable unless required by applicable law.

We recommend using a trackable shipping service when returning an item. We are not responsible for return packages that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, please contact us at support@ohmyseal.com as soon as possible and provide:

• Your order number;
• A description of the issue;
• Clear photos or videos showing the problem.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, reshipment, partial refund, or full refund depending on the circumstances.

If we require the damaged, defective, or incorrect item to be returned, we will cover the reasonable return shipping cost or provide appropriate return instructions.

Non-Returnable Items

Certain items cannot be returned unless they arrive damaged, defective, or incorrect. These may include:

• Personalized or custom-made products;
• Items that have been used, worn, washed, damaged, or altered after delivery;
• Items returned without their original packaging when the packaging is necessary to maintain the condition of the product;
• Items that cannot be returned for hygiene or health reasons once opened or used, where applicable;
• Gift cards, if offered.

If you are unsure whether your item is eligible for return, please contact us at support@ohmyseal.com before sending it back.

Exchanges

If you would like a different size, color, style, or product, please contact us at support@ohmyseal.com.

Where an exchange is available, we will provide instructions based on the item and destination.

In some cases, the fastest way to receive a different item is to return the original item for a refund and place a new order.

Order Cancellations

If you need to cancel or change an order, please contact us at support@ohmyseal.com as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request. However, once an order has been processed, packed, or shipped, we may no longer be able to cancel or modify it.

If the order has already shipped, you may request a return after receiving it in accordance with this policy.

Packages Not Received

If your tracking information shows that your package has not been delivered within the expected delivery timeframe stated in our Shipping Policy, please contact us at support@ohmyseal.com.

We will work with the shipping carrier to investigate the shipment.

If the package is confirmed as lost in transit or otherwise not delivered due to circumstances for which the customer is not responsible, we will offer an appropriate resolution, such as a replacement or refund.

If tracking information shows that the package was delivered to the shipping address provided at checkout, but you cannot locate it, please first check with household members, neighbors, your local carrier, or the delivery location.

We will assist you with the carrier investigation where reasonably possible.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, please contact us as soon as possible. We will do our best to assist, but additional shipping charges may apply if the package needs to be resent.

If the error was caused by us, we will cover the cost of correcting the shipment.

Refused or Unclaimed Packages

If a package is refused by the recipient or remains unclaimed and is returned to us, we may issue a refund after the returned package has been received and inspected.

Any shipping or return costs incurred as a result of an unjustified refusal or failure to collect the package may be deducted from the refund, where permitted by applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

We normally process approved refunds within 5 business days after the returned item has been received and inspected.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. This processing time is outside our control.

If more than 10 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at support@ohmyseal.com.

Return Shipping Costs

Return shipping costs depend on the reason for the return:

Change of mind or customer preference:
The customer is responsible for return shipping costs.

Damaged, defective, or incorrect item:
If the issue is confirmed to be our responsibility, we will cover the reasonable return shipping cost or provide another appropriate resolution.

Please contact us before returning any item so that we can provide the correct return instructions.

Return Address

Please do not return products to our registered business address unless we specifically instruct you to do so.

Because our orders may be fulfilled through different facilities, the correct return address may vary depending on the product and your location.

To obtain the correct return address and return instructions, please contact:

Email: support@ohmyseal.com

We aim to respond to customer inquiries within 2 business days.

This policy does not limit any rights you may have under applicable consumer protection laws.